Account & Billing
Check out everything you need to learn to effortlessly handle your Koongo account and billing details.
19 articles
Terms and Conditions
Learn the service level of support agreed and the service you can expect from Koongo.
General Terms and Conditions of Use
Service Terms and Conditions
Privacy Policy
Cookies
Marketing consent
Data Processing Agreement
Billing
Here you can find information about Koongo billing. Koongo uses the Billwerk billing system for handling a Koongo subscription.
How do I activate a 30-day free trial period?
How do I activate Koongo subscription?
How do I modify Koongo subscription?
Update your plan to activate an order connection
How do I check/modify my payment details?
How do I deactivate Koongo subscription?
Billing account troubleshooting
What payment methods does Koongo offer?
Billing (Shopify)
Here you can find information about billing for Shopify users. The Koongo app is charged directly in the Shopify system. Koongo recurrence payment needs to be confirmed in your Shopify account
How do I activate a 30-day free trial period? (Shopify)
How do I activate Koongo subscription? (Shopify)
How do I modify Koongo subscription? (Shopify)
How do I deactivate Koongo trial/subscription? (Shopify)