Note: For Shopify please check - How do I deactivate Koongo trial/subscription? (Shopify)
You can cancel the Koongo app subscription anytime by canceling the Koongo recurring charges in your Billwerk account. Please note, your Koongo account will remain active until the end of your current billing period.
Cancel your Koongo plan
Navigate to My Koongo, log in & select Billing Overview from your Left Menu
Click the Billing Profile button
Cancel your Koongo subscription from your Billwerk account
Uninstall or Remove the store from Koongo
Once the subscription is canceled, you just need to remove your store from Koongo 'my.koongo.com'. In case your platform required the Koongo app installation, you'll see the Uninstall App links in the main Koongo Dashboard. However, in case your platform did not require any Koongo app, you will just see the Remove Store link in the main Koongo dashboard. It's just a matter of clicking Uninstall App or Remove Store link to disconnect your store.