Note: For Shopify please check - How do I deactivate Koongo trial/subscription? (Shopify)

You can cancel the Koongo app subscription anytime by canceling the Koongo recurring charges in your Billwerk account. Please note, your Koongo account will remain active until the end of your current billing period.

If you cancel the Koongo trial within the 7-day trial period, no subscription charges will be applied, and your account will be automatically reverted to the Free plan.

To cancel your Koongo subscription, navigate to My Plan & Pricing and click the Stop Subscription button within your plan details section.
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Once the cancellation is confirmed, your active subscription will remain available until the end of the current billing period, after which your account will be automatically reverted to the Free plan. This allows you to pause your paid subscription without losing access to your Koongo account and configuration.

Navigate to My Koongo, log in & select Billing Overview from your Left Menu

Click the Billing Profile button

Cancel your Koongo subscription from your Billwerk account

If you want to completely remove or fully uninstall Koongo after cancelling your subscription, you simply need to remove the store from Koongo Dashboard.

In case your e-commerce platform required the Koongo app installation, you will find direct Uninstall App links available from the Koongo Dashboard.

However, when your e-commerce platform did not require any Koongo app installation, you will just see the Remove Store link in the main Koongo dashboard.

As you can see, fully uninstalling and removing Koongo is simply a matter of clicking the Uninstall App or Remove Store link to disconnect your store.