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Account Information
Updated over 11 months ago

In this section, we will show you how to adjust your account details, store name or login credentials; you will learn how to adjust your plan, modify your payment details or check & download your last invoices.

Edit Account

The Edit Account link will let you modify your account details at Koongo.

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Edit Account Information

  • First Name - Name

  • Last Name - Lastname

  • Email Address - Used as the Koongo username

  • Time Zone - The value is predefined automatically according to your location. You may want to change it as the channel updates are scheduled according to the selected Time Zone.

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Change Password

If you select this option, you can change the password used to access Koongo.

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Legal & compliance

Here you can check and agree to all Koongo legal documents, Terms of Service, General Terms, Privacy Policy and Data Processing agreement.

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My Plan & Pricing

You can find a direct link to your Plan & Pricing details at the bottom of the Left Menu.

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For more information about how to activate a trial period or your Koongo subscription, please check one of the articles below:

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Billing Overview

You can find a direct link to your Billing Overview at the bottom of the Left Menu.​

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Subscriptions

The subscriptions section will let you Manage your plan & give you access to the Billing profile.​

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NOTE: Subscription overview is not available for the Shopify platform since the Shopify Koongo app is charged within the Shopify billing system.

For more information about how to activate or cancel a trial/subscription, please check the articles below:

Plans

You can check all the active Koongo plans added to your account​

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