In this section, you will learn how to manage your account settings, update your store details and login credentials, create additional users and review account activity in Koongo. You will also learn how to manage your subscription plan, update payment details, and view or download your latest invoices.

The Edit Account link will let you modify your account details at Koongo.
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If you select this option, you can change the password used to access Koongo.
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Here you can check & agree to all Koongo legal documents, Terms of Service, General Terms, Privacy Policy and Data Processing agreement.

Monitor active sessions, recent logins, failed sign-in attempts, and other account security activity.

Invite new users, manage multiple users, and configure roles and permissions for your team.

You can find a direct link to your Plan & Pricing details at the bottom of the Left Menu.

After installing Koongo, you will be assigned a Free plan with limited resources (1 store, 100 items, and 10 orders), but with no time limitation. It is designed to help you get familiar with the platform and start setting up your first channels or marketplaces.

Once you switch from the Free plan to a paid plan, a 7-day trial period is automatically activated. You can upgrade or modify your subscription at any time by choosing the plan, modules, and add-ons that best suit your needs. If you need more time, you can also extend the trial for an additional 7 days using the option available in the pricing section.
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The Koongo app is billed through Shopify’s billing system. After the installation, you are automatically assigned to the Free plan, which includes limited resources (1 store, 100 items, and 10 orders) with no time restriction. This plan is intended to help you explore the platform and begin setting up your first channels or marketplaces.

You can now find the Billing Overview, subscription details, and invoices directly on the My Plan & Pricing page.

You can find a direct link to My Plan & Pricing at the bottom of the left menu if you are still using the legacy plan and pricing system.

Adjust the service level and features included in your Koongo plan, such as stores, item limits, order connections, and order transfer limits.
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You can find a direct link to the Billing Overview at the bottom of the left menu if you are still using the legacy plan and pricing system.

The subscriptions section will let you Manage your plan & give you access to the Billing profile.​
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Note: Subscription overview is not available for the Shopify platform since the Shopify Koongo app is charged within the Shopify billing system.

You can check all the active Koongo plans added to your account​

For more information about how to activate or cancel a trial/subscription, please check the articles below: