The Koongo account lock is applied due to too many login failures. Account unlockThe account will be automatically unlocked after 30 minutes. You can contact Koongo support to unlock the account earlier.Related ArticlesHow do I connect my Magento 2 store?Account InformationHow do I deactivate my Koongo subscription?Billing account troubleshootingHow do I deactivate my Koongo trial or subscription? (Shopify)