Koongo

A collection of articles offering solutions to common issues and FAQs.

FAQs & Troubleshooting

FAQs

How can I create a product feed?

How can I filter items in a product feed?

How do I map my store categories to marketplace categories?

Product feed FAQs

How do I get an Amazon EAN exemption?

How do I define shipping costs on Amazon?

How do I manage users and permissions in Amazon Seller Central?

Marketplace FAQs

How do I register/create Koongo account?

How do I log in to my Koongo account?

How to unlock my account?

How do I reset my Koongo password?

How do I manually re-import my product to Koongo?

Koongo FAQs

A collection of articles providing solutions for the most commonly encountered issues and errors.

Troubleshooting

Connection errors

General errors

eBay submission errors

Product Sync. errors

Insert order errors

Add shipment errors

Update order errors

Accept order errors

Add refund errors

RMA order errors

Order Sync. errors

SKU formatting

EAN Codes: A Quick Guide

Best practices

Create a custom design with text, images, and links

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