Accept order errors
Updated over a week ago

In this article, we will get an overview of the main Accept order errors you may encounter when using the Koongo Order Synchronisation service. You will learn how to easily identify and address these types of errors & warnings to get your orders transferred smoothly.

Order transfer accept failure

The order acceptance command can not be transferred due to pending positions usually caused by variations in stock levels or reservations for the item(s) recently purchased.

How can you fix the issue?

In this case, please double-check whether the QTY available for the item purchased is still available and not reserved or pending to be assigned to any other order.

How to avoid the issue next time?

It is necessary to review the product syncing to ensure smooth product data updates as explained below. In case the updates are running smoothly but your stock levels are limited, it might be convenient to discuss the issue with the Koongo support team to decide if some stock reduction might be needed.

  1. Take a look at the order detail (tab Items) and try to find the product ids of the order items.

  2. Investigate the product syncing for the given channel (e.g. Bol, Amazon) and check if the products were properly updated.

    1. The stock information of products is usually updated by the offer, inventory, or similar feed and you can check the update status within the product submission report (search for specific product id) at API submission > Show Products.

  3. In case you can not find the product in the product submission report, it might be necessary to adjust the export profile in order to update out-of-stock products too.

    1. Usually, it is enough to set the option Export out of stock product = Yes (available at Channel details > Edit Settings > Product Filter tab) and resubmit the feed.

  4. If you are not sure about the settings, you can review the overall configuration of the product syncing for the given channel. Please see our guides for particular channels.

Magento2 API Error: 404 - Not Found

The order proposal can't be auto-accepted due to a wrongly defined SKU code. An SKU number should not include spaces or special characters, it can cause issues with your product associations.

How can you fix the issue?

In the first place, try to accept the order at Miinto. Once the order is accepted, please try to adjust the SKU format causing issues in your Magento store. As the last step, please get in touch with Koongo support to request the order adjustment & re-sync. Please check the article below:

Please note, you can use a product ID instead of your SKU attributes for the Miinto product feed if you're not able to adjust the SKU values.

How to avoid the issue next time?

Once the SKU formatting issue is addressed, you should not encounter this issue again. Using valid SKU codes will guarantee your product associations work smoothly.

Order transfer accept failure

The order can not be accepted on the marketplace because the marketplace API connection is not working. Please reconnect your Koongo to the specific marketplace.

How can you fix the issue?

The marketplace API connection probably expired. Please check your marketplace connection and reconnect the specific marketplace profile to the related marketplace. For more information please check:

After you reconnect the marketplace, please ask the Koongo support team to reaccept the order.

How to avoid the issue next time?

Once the marketplace connection is re-established, you should not experience such issues.

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