In this article, we will get an overview of the main Add shipment errors you may encounter when using the Koongo Order Synchronisation service. You will learn how to easily identify and address these types of errors and warnings to get your shipments transferred smoothly.

Shipment can not be added to the marketplace, because the tracking number is missing. Some marketplaces (e.g. Miinto) and channels require to include a tracking number (Track & Trace number) during insertion of the shipment into the order at the marketplace via API. Thus, shipment can't be inserted into marketplace orders without the tracking number.

Please add the tracking number directly into the order at your marketplace account administration. Then, you are sure that the order is marked as fulfilled at the marketplace and the customer is informed about the new order status.

Please, ensure the tracking number is inserted together with shipments at your store. If you are not sure why tracking numbers are not transferred with shipments to Koongo, then feel free to contact us and we will help you to fix the issue.

Shipment can not be added to the marketplace, because the tracking number is invalid. Some marketplaces (e.g. Miinto) and channels require a valid tracking number (Track & Trace number) during the insertion of the shipment into the order at the marketplace via API. Thus, shipment can't be inserted into a marketplace order without a valid tracking number.

Please add the tracking number directly into the order at your marketplace account administration. Then, you are sure that the order is marked as fulfilled at the marketplace and the customer is informed about the new order status.

Please, ensure the valid tracking number is inserted together with shipments at your store. If you are not sure why tracking numbers are not valid, then feel free to contact us and we will help you to fix the issue.

Shipment can not be added to the marketplace due to the wrongly selected default carrier.

Please check the order in your Miinto account and select an appropriate carrier there.

Please check your Miinto order settings and select the appropriate carrier.

Check your Miinto order settings and select the Default Shipping Service - Store Shipment carrier value that is approved for your market location.

E.g. select 'Bring (Norway)' instead of 'Bring' for the Miinto Norway marketplace.

Once the correct Default Shipping Service - Store Shipment carrier value is selected, the orders will be processed correctly.

Shipment can not be added to the marketplace, because the carrier is not defined. Most of the marketplaces require an accepted carrier code for the shipments to be accepted and taken into account.

Please check the order in your Miinto account and select an appropriate carrier there.

Please check your Miinto order settings and select the appropriate carrier default value for Default Shipping Service - Store Shipment setting.

Once the correct Default Shipping Service - Store Shipment carrier value is selected, the orders will be processed correctly.

Shipment or add refund can not be added to the marketplace because the marketplace API connection is not working. Please reconnect your Koongo to the specific marketplace.

The marketplace API connection probably expired. Please check your marketplace connection and reconnect the specific marketplace profile to the related marketplace. For more information please check:

After you reconnect the marketplace, please ask the Koongo support team to reinsert the order.

Once the marketplace connection is re-established, you should not experience such issues again.

It seems the shipment is created with no items associated.

Try to check the shipment is having some items linked to it. Please note, that you can not confirm any shipment that does not include, at least, one (1) of the items purchased.

You just need to be sure the shipment is including the items purchased by the customer.