Update your Koongo plan
You might need to update your Koongo plan to be able to activate the Miinto order connection. For more information please check: Update your plan to activate an order connection
Order sync setup
To activate the Miinto order synchronization, please follow the steps below:
Add connection
Click Add Connection button.
Select the Miinto connection
Select the Miinto connection from the grid
Fill user details
Fill in your Miinto account username and password and click on Get Available Stores button.
Select store
Select Shop Location and set Activate Order Synchronization to ACTIVE from the Order Configuration and Save the settings.
Sync your orders
Click Synchronize Orders button
Orders configuration
You can modify various parameters in the Orders Configuration section
Activate Order Synchronization
You can set the connection to Active or Disabled.
Order Synchronization Level
The Order Synchronization Level option can be set to Orders & Stock or Stock only.
Accept Orders Automatically
The Accept Orders Automatically option can be set to Yes.
Koongo will automatically decide to accept or decline a Miinto order based on the current stock and the order item price. Essentially, the order is accepted if the product is in stock and the order price meets or exceeds the price threshold.
By default, the Accept Orders Automatically option is set to No. Each order needs to be accepted manually in your Miinto or Koongo account.
Auto Accept Orders - Price Attribute Threshold
The threshold is applied to the most recent exported price for each item, or to the reference price attribute if the last exported price is unavailable. Before comparing with the order item's price, the price attribute is multiplied by the threshold. The recommended threshold value is 0.97, meaning the order is accepted if the order item price is equal to or higher than 97% of the product price.
Default Shipping Service - Store Shipment
You can define the shipping service default value. The default value will be used in case the order shipping service defined in the store doesn't match Miinto's allowed providers.
Use Billing Address For Shipping
Insert billing address instead of shipping address during order syncing from Miinto to Koongo.
Product Identification Attribute
You can select attributes for product identification on Miinto. By default, id attribute is used.
Sync Orders Created From Date
Only orders and RMAs created from the specified date will be synced. Format YYYY-MM-DD e.g. 2021-03-20
Order details
You can check each order details.
Miinto Labels Transfer
In the Miinto order Comment tab, there is a link to the order labels in PDF. The file is stored on our server, but only users who know the link can access it.
Miinto Return merchandise authorization (RMA)
Miinto Return merchandise authorization (RMA) is currently available for all order sync supported e-commerce platforms. The Miinto order synchronization needs to be activated to process RMA.
Refund synchronization is currently available only for Shopify, Magento 2, BigCommerce, PrestaShop, and Shopware 5, hereinafter referred to as 'selected platforms'. The remaining e-commerce platforms will be added later this year.
Return Merchandise Authorization (RMA) is part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period.
Koongo supports Miinto RMA functionality (Return merchandise authorization) as part of the Miinto order management. This functionality allows merchants to process Miinto RMA in Koongo.
Note: Miinto RMA is available for all Miinto locations except Miinto China. Miinto China returns are not possible to process automatically. You need to contact Miinto Partner Support Team, they can process the return manually.
Koongo RMA supported feature
RMA management at Koongo
Check RMAs at particular orders
Accept RMA
Reject RMA with the definition of rejection reason
Once RMA is accepted at Koongo or Miinto, then a relevant refund action is translated from Miinto to the store.
Refund syncing - Once the merchant refunds order items at the store, then it will be transferred into Miinto and a new RMA Request is created. (Available on selected platforms only)
Miinto RMA and RMA request processing
Scenario 1 - Buyer returns the product, no RMA created in Miinto
The buyer sends back the product to the merchant without creating RMA in Miinto
The merchant check the returned product
The merchant creates an RMA Request in Miinto
Selected platforms users can create a product refund / credit memo directly in their store. Then, the RMA Request is created in Miinto automatically
The refund itself will be performed by Miinto marketplace
Scenario 2 - Buyer creates RMA, merchant accepts RMA
The buyer creates an RMA in Miinto and sends the product back to the merchant
The merchant check the returned product
The merchant accepts the RMA in Miinto or Koongo. On selected platforms, RMAs are accepted even if the refund comes from the store - the refund and RMA must contain the same order items though.
The refund itself will be performed by Miinto marketplace. On selected platforms, the refund will be sent to the merchant store automatically.
Users of non-selected platforms need to enter the return manually.
Email notification is sent to the buyer - 'Your return has been accepted'
Scenario 3 - Buyer creates RMA, merchant declines RMA
The buyer creates an RMA in Miinto and sends back the product to the merchant
The merchant check the returned product
The merchant declines the RMA in Miinto or in Koongo. And provide RMA with declined reason to Miinto
The RMA is declined in the Miinto system
The merchant sends the product back to the customer
Email notification is sent to the buyer - 'Your return has been declined'
Miinto RMA processing flow - diagram
Miinto RMA processing in Koongo
Pending RMA
An RMA is created in Miinto and imported to Koongo.
You can accept or decline the RMA. You should fill in the accept or decline reason description. On selected platforms, RMAs are accepted even if the refund comes from the store - the refund and RMA must contain the same order items though.
Accepted/Declined RMA
The RMA is marked as Accepted/Declined.
Refund on selected platforms
The refund is transferred to the store automatically. This functionality is available on selected platforms only.