order sync manual
Updated over a week ago

Update your Koongo plan

You might need to update your Koongo plan to be able to activate the Bol order connection. For more information please check: Update your plan to activate an order connection

Order sync setup

To activate the order synchronization, please follow the steps below:

Add connection

Click Add Connection button.


Select the connection

Select the connection from the list


Fill user details

Fill your account Public Key, Private Key and select the Marketplace, set Test Mode to "No" and set Activate Order Synchronization to ACTIVE. Save the settings.


Sync your orders

Click Synchronize Orders button


Orders configuration

You can modify various parameters in the Orders Configuration section


Activate Order Synchronization

  • You can set the connection to Active or Disabled.

Order Synchronization Level

  • The Order Synchronization Level option can be set to Orders&Stock or Stock only.

Order Types

  • You can decide the type of orders to be handled by Koongo, FBR & FBB, FBR only, FBB only and you can even decide if Koongo needs to skip orders including FBB or VVB items.

Update stock for FBB (LVB) orders

  • You can decide whether FBB orders need to get the stock updated on your store.

Default Shipping Service

  • You can define the shipping service default value. The default value will be used in case the order shipping service from the store doesn't match the allowed services.

Order Cancellation Reason

  • The default reason for order cancellation at the channel.

Product Identification Attribute

  • Attribute for product identification at By default, the SKU is used.

Default RMA handling result

  • Used to define a default result for the RMA requests such as Return received, Product exchanged, Returned product not meet conditions, Product repaired etc...

Order details

You can check each order details.

Bol Return merchandise authorization (RMA)

Bol Return merchandise authorization (RMA) allows you to manage all return-related activities that are concerned with the physical aspects of customer returns. It provides detailed information on returns that are registered by a customer or customer service and allows you to process returns or to create a return on behalf of the customer. Within the return-related data, you can find feedback that was provided by you or one of our warehouses in the case of Logistics Via

Bol RMA is currently available for all order sync supported e-commerce platforms. The Bol order synchronization needs to be activated to process RMA. The refund synchronization is available only for Shopify and Magento 2 users. The other e-commerce platforms will be added later this year.

Return merchandise authorization (RMA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period. Koongo supports Bol RMA functionality as part of the Bol order management. This functionality allows merchants to process Bol RMA in Koongo.

Bol RMA processing in Koongo

Pending RMA

An RMA is created in Bol and imported to Koongo. You can select any of the values in the Available handling results and effects table below. RMA is accepted also in case the refund comes from the store (Shopify, Magento 2) - the refund and RMA must contain the same order items.


Table: Available handling results and effects

Handling result

Is used by


Processing result

Refunded through

Return received and retailer

Return is received as expected and approved.


Yes - The refund will be sent to the store from Bol.

Product exchange and retailer

In consultation with the customer, the product will be exchanged or replaced.



Returned product does not meet conditions and retailer

The return did not meet the expectation/condition.



Product repair and retailer

You will take the lead in repairing the product for the customer.



Customer keeps product paid and retailer

The customer is allowed to keep the product.



Still approved

In consultation with the customer, the return is still approved after an initial rejection. With this handling result, you can still refund the customer.

This handling result is only accepted when the announced return was initially rejected by the partner, using one of these handling results: Product exchange, Returned product does not meet conditions, Product repair, or Customer keeps product paid.


Yes - The refund will be sent to the store from Bol.

Refund (Shopify & Magento 2 supported only)

The refund is transferred to the store automatically. Also, the product stock is updated in your store after the refund synchronization. This functionality is available only for Shopify & Magento 2 platforms.


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