Cancel trial period
If you cancel the Koongo trial within the 30-day period, there are no Koongo subscription charges applied. You can cancel the Koongo app trial by uninstalling the Koongo app or by canceling the recurrence charges in your Shopify store.
Cancel Koongo app subscription
You can cancel the Koongo app subscription anytime by uninstalling the Koongo app or by canceling the Koongo recurrence charges in your Shopify store. The app uninstallation will cancel the Koongo charges.
Your Koongo account is active by the end of your current billing period.
Reinstall Koongo app
You can reinstall the Koongo app anytime. Your Koongo settings (profiles) are stored by Koongo for 6 months from the date of the Koongo app uninstallation.