In order to meet the Zalando Partner Program requirements about shipping, both shipping and return tracking codes must be inserted for all shipments. Please, find below the methods to manage them:
Common usage:
Once an order is set as Shipped at your store, if any of the mandatory codes, shipping or return tracking codes are not inserted, Koongo will generate an email notification to let you know some tracking codes are missing.
Within the same email notification, you will find a link to the Order Shipments tab at Koongo where the missing codes need be inserted:
Shopify users:
When an order is set as Shipped at your store:
a) If both, the shipping and return tracking codes are inserted, Koongo will transfer and insert both codes to Zalando and the order will be marked as Shipped there.
For Shopify users, Koongo will consider the second tracking number added per shipment, as the Zalando Return tracking code.
Please fill in the shipping code in the first Tracking number area and the return tracking code in the second Tracking number area.
b) If any of the mandatory codes, shipping or return tracking codes are not available, Koongo will generate an email notification to let you know a shipping or return tracking code is missing.
Within the same email notification, you will find a link to the Order Shipments tab at Koongo where the missing codes need to be inserted: