How to edit & reinsert an order?

We know how frustrating it can be when an order comes in with incorrect information like wrong item identifications, unsupported characters in the billing or shipping details, or even a typo in the customer’s address that can block the order synchronisation to your store.
​
Fixing those mistakes usually meant contacting support or going through a process that could take longer than expected. We're excited to roll out a new feature in Koongo Edit Order that lets you update orders directly, so you can quickly correct errors without waiting around.
​
​

It means you don’t have to wait for someone else to fix simple mistakes. You can keep orders accurate and up to date, which means faster shipping and happier customers.
​

Just find the order you want to adjust in Koongo Orders, within your Order List section and tap the Edit Order button, make any necessary changes and save. The updates will sync automatically with your e-commerce platform or marketplace.
​

We built this to save you time and headaches. Give it a try and see how easy it is to fix orders yourself. If you need help or want to know more, just reach out to our support team.

​
​For Shopify users only

If an order doesn’t sync due to missing stock, you don’t need to edit it. Just re-insert it manually after updating the stock in Shopify, or force the insertion if you can still fulfill the out-of-stock items.

If you wish to automatically sync all orders, even those containing out-of-stock items or items not existing in Shopify (unknown), without taking manual action for each order, you can set this up in the Koongo Store Settings under the Order Settings tab.
​