eBay order sync manual
Updated over a week ago

Update your Koongo plan

You might need to update your Koongo plan to be able to activate the eBay order connection. For more information please check: Update your plan to activate an order connection

Order sync setup

To activate the eBay order synchronization, please follow the steps below:

Add connection

Click Add Connection button.


Select the eBay connection

Select the eBay connection from the list


Fill user details

Fill in your eBay account Marketplace, Mode, and click Connect eBay Account button. You'll be redirected to your eBay account where you confirm your eBay connection. Then, set Activate Order Synchronization to ACTIVE and save the settings.



Sync your orders

Click Synchronize Orders button


Orders configuration

You can modify various parameters in the Orders Configuration section


Activate Order Synchronization

  • You can set the connection to Active or Disabled.

Order Synchronization Level

  • The Order Synchronization Level option can be set to Orders & Stock or Stock only.

Product Identification Attribute

  • Store attribute which is mapped to SKU attribute during eBay product syncing.

Product Identification Suffix

  • Suffix assigned to identification attribute value during eBay product syncing.

Default Shipping Service

  • You can define the shipping service default value. The default value will be used in case the order shipping service from the store doesn't match the eBay allowed services.

Order details

You can check order details.

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