Bol.com is the number one online retailer in the Netherlands, with more than three million customers and 10% of the online market, and has a growing presence in Belgium. It offers non-food products in a wide range of categories, delivered directly to people’s homes.
Since its inception as an online bookseller in 1999, bol.com’s offering has expanded to over six million products in categories such as electronics, music, books, computers, toys, baby, beauty, kitchen, dining and do-it-yourself. The company launched bol.com Plaza on February 2011, giving customers access to products from other retailers through its website.
Bol.com continues to build visitors to its online store. The company has also won a number of awards based on customer appreciation, including several Thuiswinkel Awards – an annual award for the best web store in the Netherlands, chosen by consumers. To give customers another convenient way to collect their orders, Bol.com has opened over 700 pick-up points in Albert Heijn stores.